Experience
IT End User Technician, University of Wisconsin - Stevens Point
Dates: 11/2022 – Present
Responsibilities:
Provided technical support for computer and software-related issues, resolving problems quickly to minimize downtime.
Spearheaded the installation and troubleshooting of Windows 10/11 computers.
Created video training modules to optimize onboarding and minimize managerial time spent on training, driving a 50% reduction in onboarding time.
Set up equipment for new users, ensuring all hardware and software were properly configured for immediate use
Deployed and supported software applications, ensuring smooth and efficient operation across all user systems.
Responded to issues with a sense of urgency and facilitated communications to resolve issues promptly and effectively.
STEM Tutor, University of Wisconsin - Stevens Point Tutoring Learning Center
Dates: 09/2021 – 11/2022
Responsibilities:
Provided tutoring support for students in STEM subjects, focusing on programming languages.
Explained complex concepts in a clear and understandable manner to help students improve their academic performance.
Assisted students in developing problem-solving skills and understanding course material.
Created a supportive learning environment that encouraged student engagement and success.
Pharmacy Technician, Walmart
Dates: 09/2020 – 01/2023
Responsibilities:
Assisted pharmacists in dispensing medications accurately and efficiently.
Provided customer service, answering questions and managing transactions.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.