Technical Skills

Troubleshooting and Technical Support:

• Experienced in diagnosing and resolving hardware and software issues.

• Proficient in providing technical support to end-users and ensuring timely resolution of IT problems.

Operating Systems:

• Windows 10/11: Skilled in installation, configuration, and maintenance of Windows operating systems.

Hardware and Software Installation:

• Experienced in installing and configuring computer hardware and software.

• Proficient in performing system updates and ensuring software compatibility.

Networking:

• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.

• Familiar with setting up and troubleshooting network connections.

Ticketing Systems:

• Ivanti: Experienced in using ticketing systems to manage and track support requests.

Project Management Tools:

• Asana: Familiar with using project management tools to organize and track project progress.

Data Management:

• Excel: Proficient in data organization, analysis, and creating reports.

Soft Skills

• Proactive Mindset: Always seeking opportunities to learn and improve.

• Problem-Solving: Strong analytical skills to identify and solve technical issues.

• Communication: Excellent verbal and written communication abilities, ensuring clear and effective interaction with clients and team members.

• Customer Service: Committed to providing exceptional customer service and ensuring user satisfaction.

• Project Management: Basic experience in managing projects, coordinating tasks, and meeting deadlines. 

These skills have been developed through academic coursework, personal projects, and professional experience. I am eager to continue improving them in a professional setting.